At Thara Ooty Tour Packages, we strive to provide excellent service and ensure a smooth and enjoyable experience for all our customers. If you need to cancel your booking or request a refund, please refer to the following terms and conditions.

1. Refund Eligibility

Refunds are only applicable under the following conditions:

• Booking Cancellation by Customer: If you decide to cancel your booking, the refund amount will depend on the time of cancellation before the scheduled tour departure.
• Tour Cancellation by Us: If we are unable to provide the tour due to unforeseen circumstances (e.g., weather conditions, road closures, government regulations), we will offer a full refund or an alternative tour package.

2. Cancellation and Refund Process

Cancellation by Customer:

• More than 48 hours before the tour date: You are eligible for a full refund (minus any processing or service charges).
• Within 48 hours of the tour date: Cancellations within this time frame will incur a cancellation fee of [X%] of the total tour cost. The remaining balance will be refunded.
• No Show or Late Cancellation: If you fail to show up for your tour or cancel on the day of the scheduled tour, no refund will be issued.

Cancellation by Us:

• Full Refund: If we cancel your tour due to factors beyond our control, such as weather, natural disasters, or emergencies, we will provide a full refund or reschedule the tour at your convenience.
• Alternative Tour Package: In some cases, we may offer you an alternative tour package in place of the canceled tour. If you do not accept the alternative, you will be entitled to a full refund.

3. Refund Method

Refunds will be processed to the original payment method used during the booking. Please note that processing times may vary depending on the payment gateway and bank policies.

• Credit/Debit Card Refunds: Refunds will be credited to your card within [7-10] business days.
• Bank Transfers or Other Methods: Refunds will be processed within [14-21] business days.

4. Non-Refundable Fees

Please note that certain fees may not be refundable, including:

• Service Fees: Any booking fees or service charges are non-refundable.
• Third-Party Charges: If your booking involved third-party services or vendors (e.g., hotel bookings, external activities), those costs may not be refundable by us. Please refer to the respective third-party policies.

5. No Refunds for Partially Used Tours

If you have already started your tour or used any part of the service, no partial refunds will be issued for unused services or activities.

6. Changes to Refund Policy

We reserve the right to amend or update our refund policy at any time. Any changes will be reflected on this page with an updated “Effective Date.” We recommend reviewing this policy periodically for any updates.